Delete your Maase account

Maase, the customer app, lets you delete your account in the app: Profile tab > Account Settings > Delete Account.

1. Open Maase and sign in.
2. Go to the Profile tab, then Account Settings.
3. Tap Delete Account and confirm the prompt.
4. Enter the one-time code sent to your registered phone number.

Deletion cannot go through while an order is active. Finish or cancel the order first. Deactivate Account, on the same screen, is different: it is a pause, and signing in again restores the account.

What is deleted

Your login credentials and sessions are removed, and you are signed out. Push tokens, notifications and notification preferences, saved addresses, saved payment links, referral codes, favourites, and meal alerts are deleted. Assigned coupons are deactivated. Personal profile details (name, phone, email, photo, gender, and date of birth) are removed.

What is kept

If the account has payment history, order and payment/invoice records and ratings are kept, stripped of personal details and labelled "Deleted account", for tax, accounting and legal reasons. They are retained for finance and legal reasons, including tax and any pending payment, refund, or dispute. Those records are kept without your personal details. If there is no payment history, the account record, ratings and referral links are fully deleted. Support tickets and chat conversations may be kept for dispute resolution.